We integrate 3 domains to transform operations:

Content: Doing the right things, from an SME and compliance point of view.
Process & System Design: Doing things right, creating an operating environment that establishes the work environment for high performance
Ownership & Engagement: Using a change, build and management method that respects psychology of change and actively integrates employees into building their future.

In 25+ years of doing this work, we have found that quick, economical and sustainable change is only achieved when these elements are curated into one methodology.

Our methodology is Project Navigation by ReInventWork.

Persistent Problems:

Length of Stay
Patient & Provider Experience
ED & IP Utilization
Labor & Supply Cost
Readmissions
Cash as % of Net
Overhead Cost
RAF Scores

Strategic Initiatives:

Performance Management
Value Based Care Transition
System Conversion
Patient Safety
AI Integration
M&A Integration

Crisis:

Financial Distress
Burnout
Clinical Backlog
Provider Capacity

does it work?

"ReInvent Work really did help us to reinvent ourselves and turn a desperate situation into a catalyst for productive and exciting changes in how we work. They engaged our teams at a point of high burnout and physician attrition, and in a short time facilitated a revisioning of our model of inpatient care. We could not be happier with the creative, inclusive process that resulted in a 44% peak load reduction for hospitalists through transformed planning, monitoring, and scheduling processes, and better teamwork. We have sustained marked reductions in caseloads, better patient outcomes, pride in work, and renewed belief in ourselves."

Dr. Colin McPherson, Chief of Staff, Quinte Health

Project Navigation by ReInvent Work

A comprehensive, transformative framework that addresses complex challenges and fosters a culture of employee ownership

Transform challenges into opportunities

We work collaboratively with C-suite leaders to identify and address critical issues, turning them into catalysts for growth and innovation.

Facilitate process redesign

Transform challenges into opportunities

We optimize existing processes and develop new ones to improve efficiency, reduce costs, and enhance customer satisfaction.

Optimize operating models

Transform challenges into opportunities

Support technology adoption

We help organizations streamline their operations and align their resources to achieve strategic objectives.

Support technology adoption

We provide guidance and expertise in selecting and implementing technology solutions that drive innovation and improve performance.

Foster internal ownership

Support technology adoption

Foster internal ownership

We empower employees to take ownership of their work and contribute to the organization's success.

37% of anticipated strategy gains are never realized (HBR).

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

64% of IT features are rarely or never used (The Standish Group)

Performance Management System Design & Tune Up

Performance management creates the foundation for ownership, accountability and critical path management. Strategy losses can be minimized by engineering the system that tangibly deploys strategy with dashboards, goals at every level, performance governance, root cause correction standards and project & portfolio management.

ReInvent Work is a leader in building performance management systems that enable high execution success of your strategy while respecting your circumstances.

64% of IT features are rarely or never used (The Standish Group)

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

64% of IT features are rarely or never used (The Standish Group)

AI & Technology Leverage

Adoption of new technologies, like AI, is not so much a technical challenge, nor a resourcing question, but one of workflow integration, acceptance, and the need to overcome trust issues.

ReInvent Work can facilitate the technology selection process, and aid in the appropriate implementation to leverage AI and Technology in your organization.

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

Process Design Workshops

The issues range across duplicative efforts, bottlenecks, redundancies, silos inhibiting flow, poor technology integration and a myriad of other issues.

ReInvent Work will facilitate process design workshops to create efficient operations and workflows, and help establish work management solutions to eliminate process inefficiencies.

78% of employees are not fully engaged at work (Gallup)

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

Employee Engagement Frameworks

Engaged employees are up to 200% more productive, 60% more innovative and 87% less likely to leave. All while having fun at work. Engagement is not happenstance or achieved with social engineering. It is driven by the desire to be on a winning team. It is the result of working in an environment where work is connected to purpose and values, mastery is supported, curiosity is rewarded and autonomy is present. It requires an environment that enables flow, a neurochemical process where the human biological makeup is leveraged.

ReInvent Work drives engagement by connecting organizational purpose to work, building the structures and practices for individual and team flow, and implementing the mechanisms to engage employees to make work productive, fun and rewarding.

On average operating model issues create a 33% performance loss.

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Next Generation Operating Model Design

An operating model is the blueprint of how work gets done, whether it has been formally designed, or developed through evolution. The best performing companies use the operating system as a differentiator with careful design and management. Operating models have provided a competitive advantage for household names like Toyota and Southwest Airlines, ensuring their success for decades. In the new era of work, with so much change, many organizations suffer losses from operating model challenges.

ReInvent Work identifies operating model issues and supports the technical design and practical implementation for you, from tune up to re-design.

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Innovation & Collaboration Reboots

Group flow, for example, is difficult to achieve in remote meetings. However, execution to build out ideas can be managed remotely with success. These findings have profound implications for any business that requires employees to be innovative.

ReInvent Work will help you navigate and hard wire the best approach to create an innovative edge while respecting the desire for flexibility of your employees.

Clarity is the best launch position to enable peak performance. You can baseline the entire business, a business segment, a specific department or an overarching business infrastructure element, like the current performance management system. We facilitate and coach your team through the baseline process, or conduct the baseline for you, depending on your circumstances and preferences. A typical baseline is completed in 30 days and will provide an unbiased assessment and go forward plan.

Conventional wisdom suggests to start with the highest ROI project, or the area most crucial to the strategic direction.

Sometimes, that is the best place to start. Sometimes it is not.

Cultural adoption considerations can outweigh starting in the "perfect spot". Or, there simply is no time, energy or appetite for large scale dedicated efforts with the intent of updating the way you work.

The good news is, there are many options to choose from so that success is ensured. The most important thing is to get started.

Never waste a good crisis

Crisis de-jour is not the exception, it is the rule. Every business has one. Make that many. Every business solves them, every day.

The question is, how do you think about crisis? Is it purely about addressing the immediate issue at hand, or, could this be rethought? What if we leveraged the crisis to be a catalyst, a strategic stepping stone, and unlock the organization?

When you choose to lean in this way, you capitalize on the momentum and the urgency that is already there. It is the opportunity to challenge how work is done. The perfect time to redefine roles, responsibilities, tool usage, measurements, everything. You can choose to use the inertia and overcome resistance while building deep ownership. And excitement. Quickly. All while addressing the crisis of this moment.

build or tune the performance management system

A performance management system is the central nervous system of the organization. It defines the key performance measures and provides insight into control measures. It provides the governance and cadence of management by fact, triggers appropriate correcting action and engages everyone in a performance focused approach. It is the basis of any peak performance organization. When you chose to start your reinvent work journey here, you guarantee a solid footing for the future.

reinventing healthcare operations

Helping leaders solve real world problems

does it work?

unlock dormant capabilities in partnership with staff

Transform challenges into opportunities

Transform challenges into opportunities

Transform challenges into opportunities

Facilitate process redesign

Transform challenges into opportunities

Transform challenges into opportunities

Optimize operating models

Transform challenges into opportunities

Support technology adoption

Support technology adoption

Support technology adoption

Support technology adoption

Foster internal ownership

Support technology adoption

Foster internal ownership

where is the dormant opportunity?

37% of anticipated strategy gains are never realized (HBR).

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

64% of IT features are rarely or never used (The Standish Group)

64% of IT features are rarely or never used (The Standish Group)

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

64% of IT features are rarely or never used (The Standish Group)

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

78% of employees are not fully engaged at work (Gallup)

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Companies lose 20% to 30% in revenues due to inefficiencies and poor processes (IDC).

On average operating model issues create a 33% performance loss.

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

Remote teams are less likely to create breakthrough ideas than in person teams (University of Oxford

start with a baseline

or launch from a beachhead

Never waste a good crisis

pick a strong seed

build or tune the performance management system

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